SHIPPING

1) How much is the shipping fee?

- Standard shipping fee is $30 

- If you purchase more than $100, shipping fee is free.

2) How long will it take to receive my order?

- If all listings are in stock then Items will be ready to be shipped within 1-2 business days.

- If you ordered "Made to Order" items, it takes 7-14 business days to manufacture and all the items will be shipped together in one packet. 

- The time it takes for you to receive your order depends on the logistic situation in your country. 

3) Do you have free shipping?

- Yes! We offer free shipping for orders over $100.

3) Any questions?

- Please contact us through email(global@marymond.com) and we will get back to you as soon as possible.

RETURNS & REFUNDS

1) What is MARYMOND’s return policy?

- Returns & Refunds are only available if the item you received is defective.

- If you wish to return your item, you must submit your request within 7 days of receiving your order. Please submit your request on our website along with a picture of the defective item.

- If you wish to exchange the defective item for the same item, MARYMOND will cover the full cost of return shipping. If you wish to exchange the item for a different item, MARYMOND will cover the cost of one-way shipping.

- If the item we receive is used, damaged, or sent without prior notice, exchange or refund will not be available.

2) Tell me the return procedures in detail.

- Please contact us before you send the item.

- It may take up to two weeks to process returns or to credit your account. We will notify you once your return has been processed. Please note that your credit card company, paypal or bank may take additional time to reflect the transaction.

SPECIAL CASES

1) I submitted my order but was notified that the item is out of stock.

- We apologize for the inconvenience. If the other customer makes the payment before you complete the payment for your order, the item might be sold out and shows up that it's out of stock.

- If, due to a discrepancy in between our online mall stock and warehouse data, an item for which you have paid for is actually out of stock, we may ask you to cancel or replace your order. 

2) My items were not shipped yet, and I want to change my order information or cancel my order.

- If your order is still in the “Payment Confirmed” stage, you may contact us to change your order information or to cancel your order. However, if your order is in the “Ready for shipping” stage, we are unavailable to cancel or change or order.

3) When will out-of-stock items be back in stock?

- Restock schedules vary for each product. Please contact us with inquires for specific items and we will get back to you as soon as possible.

4) Is there any benefit to writing reviews?

- If you purchase our items and write reviews, you will receive points you can apply towards future purchases on our online mall. You will receive $0.5 reward points for a text review and $1 reward point for a photo review.

- Every month, we also randomly select a few winning reviews posted on Instagram. Winners will receive a special coupon that can be used on our website. Please post your review and photo on your Instagram account and tag either @themarymond @themarymond_global, to participate.

- We are looking forward to see your awesome feedback!